Hello, my name is Susan Ingalls and as a licensed Residential Loan Consultant in California, I am very proud to represent Arbor Financial Group in providing the best customer experience possible during your home financing endeavor. I welcome the opportunity to guide you through the home loan process, educating and informing you so that together we can select the most optimal loan program to fit your needs.
What sets me apart from the competition is my core belief that communication is the number one priority no matter what! My philosophy is to listen to each customer’s needs and respond to those needs efficiently and effectively. I also believe that trust is the key to building strong and lasting relationships with borrowers and business partners alike so communication, good news or no news is foundational.
I have been in the mortgage business for over 23 years in several capacities and licensed since 1998. I have gained the knowledge and expertise to help put you or your clients at ease throughout the mortgage process. My diverse experience in the mortgage industry allows me to better assist my clients, keeping constant communication with them to ensure a smooth process from origination through closing. At Arbor Financial Group, we have access to not only several in house lending products, but niche products not offered by bigger banks as well as everything in between.
I look forward to working with you.
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Susan is AMAZING! She will work with you diligently through the entire process. A pro at her craft!
We’re done three refinances with Susie over the past three years to successively lower our interest rate and payment. With each refinance, Susie has met or exceeded her time commitments to us and provided a smooth and hassle free process. Her knowledge and familiarity with the variety of loan options and clear explanations of the options has been exceptional. Our last refinance was this past Spring in the midst of the early onset of the pandemic and lenders were being especially conservative and triple checking employment status. Susie was so helpful in navigating the process due to the pandemic and continued to exceed expectations!
If you need a new mortgage or refinance, definitely go to Susie!!
Susan is such a professional and delight to work with. She takes care of all the details and will keep you informed at all times. Peace of mind and knowing you have Susan on your side makes the whole process manageable. I highly recommend Susan Ingalls for all your mortgage and real estate needs!
Susan is the ultimate professional. She provided my husband and I with all of our refinancing options and guided us through each step of the process. We needed more guidance than usual as Covid-19 hit just after we started the process of refinancing both our primary residence and a rental property but we were finally able to complete everything, masked up and socially distanced. Thank you Susan!
Susan was able to get my primary and my rental home refinanced when other companies were unsuccessful. She is thorough and very professional. She responds immediately and gets the job done in a timely manner. I would recommend her to anyone that’s trying to get re-fied especially during these crazy times.
Caring professional, courteous, knowledgeable and simply amazing at what she does! Highly recommend Susan's lending services if you want the best!
Susan Ingalls is an exceptional and remarkable mortgage broker.
She kept me advised every step of the mortgage process, explaining the reason for every obscure document requested from me. She was always friendly, and available to answer every question I had.
Previously, I had gone directly to banks for my mortgages. I don't believe that I will ever do that again as long as Susan is available to assist in the process.
I strongly recommend Susan to my friends and I will be certain to use her the next time I require new financing.
Ms. Ingalls has been nothing short of outstanding during my home loan process. She is diligent, efficient and very knowledgeable. She takes the extra step and solved each and every problem I had in obtaining my loan. I HIGHLY recommend her to anyone interested in getting pre approved for a home loan.
Susan is AMAZING!!! I cannot speak highly enough about her. She goes way above and beyond. I have been working with her for years and have referred several people to her. She has done all my loans/refi's as well as my friends and family. She is very knowledgeable and closes deals that most others cannot due to her diligence and creative mind. She always impresses me; literally every time. She is remarkable and so wonderful to work with. I would highly recommend her to anyone and everyone...